Freelance technology writer Tim Fisher discussed cost as the first of several considerations that people should look into when searching for a good provider of computer repair in Philadelphia and other places. In his article on About.com, Fisher listed questions as well as their expected answers to help guide consumers towards finding repair shops that will fix their computer issues while giving them optimal value for the service.
Asking the cost of a service seems like a question you’d be unlikely to forget but I am always amazed by stories of customers in absolute shock at the hourly rate for a particular computer repair service - after the fact.
Don’t wait until it’s time to pay the bill to find out how much per hour you you’ll be paying.
Expected Answer:“We charge [$50 to $70]USD per hour.”
Rates vary, and so do charging schemes (some computer repair services are billed per service), but $50 to $70USD per hour is average. Too much higher than that and you’re likely getting ripped off. Too much lower and you’re probably in for subpar service or a scheme where you’re billed for a higher-than-average number of hours.
Fisher’s reminder will particularly aid people in setting down a budget that they can work with, so they don’t need to worry about paying for a service that they won’t be able to afford. Those who will have their machines serviced for the first time, especially, will get a reasonable idea of how much the service should cost. It will also establish their boundaries, which will help them consider only those computer repair shops that fit their budget requirements.
In addition to the upfront cost for repair, Fisher listed other financial considerations. These include minimum charges, hidden fees, and extra payouts for in-home or in-business service. More than the money matters, however, Fisher stressed that other factors also come into play when delivering a satisfactory experience to customers.
Choosing a Philadelphia computer repair company that has a good reputation such as Scorpion Computers, for instance, is encouraged. He also advised readers to examine the amount of time that it will take the repair company to solve the problem, since most issues can escalate once they are not dealt with immediately. Lastly, he asked people to look for a service guarantee to assure themselves of getting top value for their buck.
(Info from “Important Questions to Ask a Computer Repair Service”, PCSupport.About.com)
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